Fixing Activation Issues

When I click "Activate license," I get "Safari can't open selected address"

This is an indication that the app is not installed. Please make sure you have moved the Pareto Security app to the Applications folder. After you have done that, you will be able to activate the apps. If the problem persists, check that you have macOS version 11 or newer. 

Reset the license

Go to your browser and enter the following into the address bar:paretosecurity://reset or click here.

This resets the app. You then need to re-license it (see below).

Re-licensing the app - Team

Resend the license by re-inviting the person.

Re-licensing the app - Personal

Go to the email you received after purchase and click the link in it (the license is encoded in the link). If the link has expired, contact us and we'll send you a new one.